Adding to a Conversation

To add interaction messages to a conversation on the Interactions page:

Click the View or Add to this Conversation link for a record.
Click Add to this Conversation and then in the text field that is displayed, type your message.
Click Send this Conversation. Your interaction message is sent to our customer service representatives. When a representative responds, the message is sent to your Web site Inbox page and to the e-mail address on your Account Management page, if you have subscribed to interaction alerts.

In addition to adding a message to a new interaction record, you can add messages to existing conversations as often as needed.